REFUND POLICY For -

Crisis Intervention Selling Specialist 

Last revised date: October 3, 2023

Written refund requests received for all products and training sessions are honored minus a $39 Admin Fee until seventy-two (72) hours before the event date unless an access link to the training session has  been generated and forwarded (for virtual sessions). Once the access link is emailed to registrants, all monies remitted are nonrefundable.

For in-person events, written refund requests received are honored when received prior to 72-hours of the event minus a $39 Admin Fee. Within 72-hours of an in-person event, refunds are nonrefundable and only transferable with written authorization received from Moving Stars® Academy (MSA) Support Staff. 

To request a refund, contact Moving Stars® Academy via email at [email protected] 

State the reason for the refund request, and be sure to include your full name and mobile number in your email for us to cross-reference. 

Moving Stars Academy (MSA)  Merchandise Returns

Breaking the wrapped seal on the MSA syllabus forfeits any right to a return or refund for this product.

Damaged items must be returned to Moving Stars® Academy. Any and all handling and shipping costs for return items are the sole responsibility of the sender. Take a picture of the item on the day received, and include it with an email request so a replacement will be sent.

 To return items not damaged, Products must be in its original condition and original packaging with no seals broken to be deemed an acceptable return. If Moving Stars® Academy LLC elects to accept the return of an opened Product (which it reserved the right to decline at its sole discretion), such Products are subject to a 20% restocking fee. Moving Stars® Academy does not reimburse return shipping costs. Return packages, if applicable, with insufficient postage or Products damaged in return transit will not be accepted by Moving Stars® Academy. No returns/refunds/exchanges on discontinued and/or clearance items. If Products are originally purchased with a credit or gift certificate voucher, a credit or gift certificate voucher will be given, if granted, in exchange for the return. MSA’s refund policy only applies to Products and does not apply to any consultation session(s) or subscriptions to Online Services.